The dry cleaner ruined a thing: a favorite cashmere coat, recently bought in an Italian store for crazy money. Resentment, grief, but the desire to fight for justice lead nowhere; they only give rise to disappointing decisions on the part of the dry cleaning administration. What should a simple client do who does not know the laws, nuances and tricks in this matter, but wants to restore justice and return not only the money for the damaged item, but also compensation for moral damage?

Methods for cleaning items in a laundry service

In 1885, Jean-Baptiste Jolly came up with a way to get rid of stains on clothes without using the main detergent component - water. Kerosene was used back then. It replaced the current elements of the chemical composition and dealt well with dirt. Now there is an alternative to dry cleaning of clothes - water cleaning, which contains liquid. It is concentrated, filled with detergent solvents. It is acceptable to use it for lightly soiled items, but it will not cope with grease stains and dyes of natural origin.

You can also easily clean a worn item at home, without necessarily turning to professionals for help. Otherwise, when stains are practically not removed by bleach, but only fade, it is worth enlisting the help of professional chemistry. Some people believe that the service will ruin things because they use rather inhumane cleaning methods. On the contrary, after the laundress the condition of the wardrobe improves noticeably and becomes like new. This is due to the fact that:

1. There are categories of different substances that are used to clean everyday clothes, weekend outfits, and winter thick multi-layer fabrics.
2. New technologies are being introduced for each type of textile separately.
3. Some items are processed by hand and then stains are removed using machines.
4. To wash furs, hydrocarbon compounds of solvents are used.
5. Anti-mole coatings are included in preparations for cleaning natural furs, sheepskin coats and down jackets.
6. Any outerwear can be deodorized at the client's request.

After any dry cleaning, fur coats are stored in special refrigerators. This way the furs retain their original appearance longer. Separate services are available for ironing, starching, professional washing, conditioning and disinfection. Each method is selected individually depending on the type of stain (coloring, burn, protein). If a dry cleaner spoils an item, it means that the wrong physical impact on the stain was chosen, as well as the method of removing the stain.

What items are strictly dry cleaned?

All over the world, symbols are used on items that are subject to dry cleaning. These are different concepts, but they are only recommended and do not oblige the owner to resort to such measures:

1. Dry Clean Only: Many items marked with this symbol can be washed at home if you know what to clean them with.
2. Dry cleaning. If the word "only" isn't on the tag, you don't need to go to the dry cleaner. It is enough to do this at home with extreme caution. Clothing manufacturers tend to make the mistake of suggesting dry cleaning instead of using a washing machine. This is a precautionary measure when people, especially in the US, ignore such inscriptions by referring to the symbols.

If clothes have a cleaning symbol, but ironing is allowed, this means that you can try to clean a coat or woolen item at home. By the way, almost all modern machines are equipped with a “hand wash” system, which gently washes things. However, if all prohibiting signs are present, it is allowed to clean things in special departments where organic products are used. If you don’t want your dry cleaning item to be damaged by negligence, it is better not to use the services if possible. There are a lot of new products in the field of household chemicals that do an excellent job with difficult to remove stains.

How and with what could a thing be rendered unusable: what does damage mean?

You can make clothes look unmarketable after dry cleaning only with the help of caustic stain removers. Some solvents use benzene compounds, which literally eat away the fibers of the fabric. For example, a dry cleaner damaged an item that was slightly dirty: dry cleaning or using nitrogen was acceptable. If the staff decided that the dirt should be removed in a different way, without making sure whether this would cause irreparable damage to the clothes or not, then one can assume that the workers are incompetent.

The very fact of damage is always noticeable upon receipt of the item - you took the clothes, examined them, and there: holes instead of old stains, stains, thinned places, etc. The fact can be recorded upon receipt of the goods.

What indicates damage to clothing?

There is such a system for receiving things: the goods have been cleared, the client receives a tag about the manipulations carried out, signs a document stating that there are no complaints, and pays for the service. Sometimes, when a client returns an item in a hurry and is not allowed to check it, this indicates that there are pitfalls. This means that the dry cleaner ruined the item, but they don’t want to admit it, trying to hide this fact. You can suspect something is wrong based on several “symptoms”:

1. Winter items are rented out in the summer, for example, fur coats, and then stored in a locker. Often, after a season, the client is informed that the product is lost or not ready for use. Solution: the client is required to issue clothes regardless of the paid storage period, type of washing, or chosen service.
2. Presence of strange spots. Let's say that when receiving a sweater, the client noticed a strange stain or stains, but the administration claims that this did not happen during the cleaning process. They may refer to the cleaner who stained his clothes. Thus, in order to receive compensation, you need to write a complaint against the cleaner, who, in principle, does not exist in the company.
3. Sealed packages for “dear” customers. If an item is returned to you in a thick, dark bag, check your clothing first. Do not accept items back until payment has been made. There is a risk of a “pig in a poke” being taken away from the laundress in the form of a damaged item.

If you suspect such moments, you can safely contact Consumer Rights Protection. However, in reality, few people win such cases in court.

Methods for determining and types of damage

If you still manage to catch the violator of cleanliness, you need to determine the amount of damage in order to then recover at least the depreciation cost of the service. Even the most elite laundry agency does not provide 100% payment for clothes. In addition, it was not the workers who ruined the dry cleaning item, but incorrect cleaning methods, technology, or the steaming system itself. Here are some tips on what to do with your item before and after washing:

1. When dry-cleaning clothes, items are inspected better than when purchased. All available details are recorded - button size, number of decorations, additional information.
2. The condition of things and their accessories is indicated. If this is not on the check, you can safely make comments.
3. The customer must check the pockets themselves for the presence of foreign objects. After washing, as a rule, the pen's ink will adorn a gentleman's expensive suit.
4. Pay attention to the color scheme of the clothes - after returning the items, the client should not have questions: “Why is the coat faded, the child’s old clothes are not so bright, and the cuffs on the sleeves did not become snow-white, like 25 years ago when purchased?” Hoping to get new outfits, some clients place unrealistic expectations on laundress workers.
5. Don't forget to check the presence of working snakes, note broken parts, defects and defects.
6. The deformation of the product must be determined. For example, they brought a blazer that was two sizes too small, but it wasn’t noted on the receipt. This means that the dry cleaner will be to blame if the actual size differs from what is on the tag.
7. Pay close attention to the note about fading of parts of the fabric. Bright pigments are more likely to succumb to this syndrome, and clients mistake it for contamination, hoping for washing.
8. The label also plays a special role - it often indicates what and how to wash the clothes. The names of expensive brands should raise red flags; the receiver will label them as luxury items, even if they are not real. The lack of tags is doubly alarming.

If differences are found on the receipt before delivery and after receiving the clothes, you need to sort it out. Damage of varying degrees is compensated partially or fully at the cost of possible costs.

When is it the owner of the clothing's fault?

There are things that should be taken to the dry cleaner, use various household chemicals, etc. The following fabrics and clothes do not need to be washed at home:

1. Lined items.
2. Products with beads, sparkles and other decorations.
3. Suits, especially made of wool.
4. Elements with complex structures.
5. Very dirty or stained items.
6. Pleated skirts, dresses and trousers.
7. Delicate synthetics, for example, “Rayon”.
8. Items that are made from several types of fabrics.

At home you can wash some “complicated” things that do not necessarily need to be damaged by chloride and toxic substances:

1. Cashmere and wool will last longer if they are hand washed.
2. Sturdier synthetic fibers such as polyester and nylon can be washed by hand or cold water, even using a washing machine.
3. Cotton and linen items that do not meet any of the above criteria: no lining, no details, etc.

If the above-mentioned models of things are subjected to strong steam treatment with the addition of chemicals, it is unlikely that they will return to their original form. In addition, pay attention to the tags: if dry cleaning is prohibited, then so be it. Don’t tempt fate, because no one will return your money for your mistake.

Important! Some establishments use perchlorethylene, known as Perc, instead of solvents. This chemical is released into the air through vents. Ultimately, it pollutes water, damages plants, and causes allergies in animals. Exposure in the short term may cause dizziness, nausea, headaches and fatigue.

Lack of tags does not exempt you from liability

A controversial situation occurs when tags and any washing signs are missing from the clothes. After receiving the clothes, what you get at the exit may not be exactly what it was before. The dry cleaner ruined the item - what to do in such a situation:

1. First, before the garment is processed, the acceptor must ensure that the fabric can be exposed.
2. Secondly, custom-made items are not designated in any way. These are expensive items of clothing, accessories, jewelry, metal inserts, and silk linings. Don't accept if you're not sure. Once you have completed it, try not to spoil it. In case of damage, a reconciliation report is drawn up and the damage is reimbursed in full.
3. Thirdly, the client is also obliged to agree with the chosen technology. Thus, he will relieve the staff of responsibility for the item.

These laundries usually have a fabric acceptance summary. Possible services are offered regarding the type. If a customer wants to select a specific technology for their clothing, they are notified of possible damage. If he agrees, he takes full responsibility for the entire subsequent process of working with the fabric.

How to reimburse the cost of a damaged item in dry cleaning: partial and full responsibility of dry cleaning staff

There are concepts of partial and full compensation:

1. They will fully refund the money for the staff’s oversight, who forgot to check the pockets, look at the details of the tag, and make sure that the cleaning method was chosen correctly.
2. They will partially refund the money if the clothes are inevitably damaged, but according to the instructions they were supposed to be washed that way. Here it is necessary to take into account the work of the receiver, who, due to lack of experience, did not warn about the possible outcome.

Often the responsibility of a dry cleaner for a damaged item is shifted onto the shoulders of the client. In such cases, you need to write a complaint.

Proceedings without trial: the administration registers cases

Any complaint is reviewed by the competent authority. If the administrator can resolve the issue, then fines will follow immediately. The employee may be fired, and the client may be paid damages for a new or worn item. If no solutions are offered, the customer has the right to contact the police or an organization for the protection of customer rights.

Where to complain about incompetent workers?

In addition to specialized organizations, the client is allowed to contact the police if a dry cleaning item is damaged. How to proceed further is at the discretion of the client. You can sort it out amicably by setting the average amount of damage. You can also contact the manager to draw up a report on the detected defects. Even if you saw them at home, trying on a mink coat, do not hesitate to contact us. When an examination is ordered, the result will prove that the fabric could not have been torn to holes with obvious burns from chemicals when worn. Based on Federal Law No. 35, the client has the right to receive double the cost of the item and payment for dry cleaning if the clothing is not suitable for wear at all.

Claim to dry cleaner: damaged item cannot be repaired, compensation required

Having recorded the act of verifying defects and differences between the item handed over and received, you can contact the authorities. An inventory is carried out when submitting an application to the arbitration court. If there is a procedural rule of the article, a court hearing is expected. If something is damaged at the dry cleaners, what should you do? A sample claim (presented below) was accepted, but no one paid the funds.

This means that this fact must be recorded in writing, legally certified and attached to the claim in court.

Most often we think about dry cleaning in the fall before the cold weather, when we need to clean a down jacket or jacket. Buying a new one will be expensive, but you can put the old one in order for only a thousand rubles.

Regular dry cleaners are stuck in the 90s. They are located in basements and shopping centers, which require at least an hour to get to, and then back, and after a few days you will have to return again. When you give something back, you may be rude, return it in worse condition than you received it, delay the return for a month, or simply lose it.

We'll tell you what to do if you need to get your down jacket or business suit in order over the weekend, but you have neither the time nor the desire to rush around the city somewhere in the rain, slush or snow.

When is dry cleaning necessary?

Not all things can be washed.Clothes should be dry cleaned if they have a stubborn stain, years of dirt, or are made of delicate material.Leather, fur, suede, down, silk cannot be washed in the washing machine. To prevent curtains made of velvet, brocade and moire from losing their spectacular appearance, they should not be washed by yourself.

It is better not to try to remove complex stains yourself and immediately take them to dry cleaning. You may be able to remove a red wine stain on a white blouse yourself, but it will definitely not be white after that.

Artificial silk clothes shrink when washed, business suits lose their shape, white jackets do not wash completely. If clothes and shoes have leather or suede inserts, it is better not to take risks and trust the professionals.

Dry cleaning differs from regular washing in that it does not use water during the cleaning process. Water damages delicate materials. Therefore, instead of aqueous detergents, organic solvents are used in dry cleaning. They remove dirt but do not touch the fabric.

Dry cleaning with delivery

Airo is an online service through which you can take things to the laundry or dry cleaner without leaving your home.

The guys pick up things at a convenient time and in a convenient place, clean them and bring them back ironed and smelling nice.

You can ask the courier to pick up your clothes during the day from the office or in the evening from home - Airo works from 9.00 to 23.00. You pay only upon receipt of the items; this can be done by card, cash or through your personal account on the website.

Calling a courier is free if the order amount is more than 2 thousand rubles. If the amount is less, collection and return of items will cost 290 rubles.

Airo recently launched a laundry service by the kilo, meaning you can now dry-clean your everyday clothes and forget about washing and ironing at home forever.Washing and drying cost 290 rubles per kilogram, but to have everything ironed and delivered on hangers, you need to pay 100 rubles more - 390 rubles per kilogram. How many clothes fit in 1 kilogram? Jeans, sweater, underwear and polo, for example.

In addition to clothes, Airo can be used to clean shoes, bags and curtains made of any materials. The service will also do minor repairs: sew them up, sew them on, adjust them. But they won’t be able to clean furniture and carpets or paint the material.

How does this work

Medialeaks likes to try everything for ourselves, so this time we decided to give the Airo a test drive. The editor's personal belongings were tested - two sets of bed linen from IKEA and one white silk blouse.

To place an order, you need to go to the website andfill out an application , describing the items you want to dry clean.You can order a courier by phone or simply in a telegram or Facebook chat. If you leave a request for laundry before 13:00, your items will be picked up on the same day. After placing an order and choosing a time, you will receive a confirmation SMS, and on the day of the meeting you will be reminded in advance that a courier is coming to you.

The courier arrives in a personal car and picks up what needs to be washed. Our courier was a nice and friendly young man wearing a branded Airo jacket (very white and very clean). We didn’t take a photo of him because we were embarrassed, but here’s a photo from social networks:

It is important that Airo does not require prepayment; you must pay when the courier returns your items two days later. If it turns out that the item cannot be cleaned or something goes wrong, you will not have to pay for the call.

Shirts, trousers, underwear, T-shirts. T-shirts, dresses, etc. are delivered within 48 hours (we gave the items on Thursday and received them back on Saturday morning). Outerwear will be returned in three days, leather items in five days. If the dirt is difficult to remove, the product is made of silk or is simply difficult to cut, the period may be a little longer.

Clothes are returned on hangers and in special covers, linen and curtains - in sealed bags. Things will be cleaned, ironed and neatly folded, like this pack of bed linen.

What about the prices?

Cleaning and washing clothes with Airo will cost even a little less than taking things to the dry cleaner or laundromat yourself.

To clean a shirt or blouse will cost 490 rubles, a jacket - 590 rubles, a suit - 990 rubles, a dress - 790 rubles, a down jacket - 1,490 rubles, a leather jacket - 2,900 rubles, sneakers - 1,600 rubles. Washing is cheaper: bed linen - 190 rubles per kilogram, washing everything - 290 rubles per kilogram. Full list of Airo prices.

In most cases, the price of cleaning is known in advance - there will be no unpleasant surprises regarding the price tag. But be prepared for the fact that you will have to pay more for cleaning complex items - made of silk and hand-finished. So, according to the price list, cleaning a woman’s blouse costs 490 rubles, and for our editor’s blouse marked “complicated” they charged 790.

In any case, all prices are agreed upon with you before cleaning, after they are examined by a technologist: if the price does not suit you, you can refuse cleaning. All risks, difficulties, changes in cost and timing will be agreed upon by phone.

It is more profitable to rent a lot at once. For example, washing one shirt costs 190 rubles, and if you give five, washing will cost 138 rubles per shirt. Washing a kilogram of bed linen costs 190 rubles, and if you give 10 kilograms, then 99 rubles.

If something went wrong

Dry cleaning does not cope with all stains; for example, if you ruin a shirt with bleach, the item cannot be saved. Stains from oil paint, cosmetics, medications, silicate glue, greenery, mold or chemicals cannot be removed.

If you iron your clothes incorrectly, you could damage the fabric. Dry cleaning will remove the dye from the damaged fabric, resulting in stains or even holes. It is not always possible to identify this defect in advance.

If the manufacturer used low-quality materials, sewed the fabrics poorly, moths tried the fur coat, etc., chemical treatment will reveal all the defects.

That's why an Airo technologist will contact you before cleaning. It is impossible to predict with absolute certainty how the fabric and dyes will behave. The technologist will tell you about all the consequences in order to make an informed decision together.

What to do if the item gets damaged? If a partner dry cleaner messes up, Airo takes full responsibility and promises to pay double the cost of the product.

Are all your shirts clean?

To keep your clothes clean and ironed, we have agreed that you will receive a discount of as much as 700 rubles on your first wash with Airo using the promotional code MEDIALIX. Take a walk in the park or lie on the couch instead of wasting time doing laundry.

Often people, having tried all the methods known to them and their friends for removing stains from clothes, bring things to the dry cleaner. They consider it a kind of panacea. A true salvation for your favorite outfit. But there are situations in which dry cleaning is powerless. To avoid vain hopes of saving your clothes, you should know which stains dry cleaning cannot remove.

Fatal defects

Fabric defects that are irreparable:

• spots
  
  
  • from oil paint for drawing,
  • from cosmetics: eyebrows, eyelashes, hair, perfumes,
  • from medicinal and insecticidal preparations,
  • mold,
  • greenery,
  • silicate glue.
  
  
• yellowness or other discoloration of things that appeared under the influence
  
  
  • chemicals,
  • rain or snow,
  • stain removers.
  
  

The second group of contaminants often manifests itself more strongly after treatment.

Dry cleaning will be powerless in situations where items have been damaged by prolonged wear or improper handling.

Hidden defects

There is another group of fabric defects, which are hardly noticeable when the clothes are in use, but are clearly revealed when the clothes are processed in a dry cleaner.

These include:

• Fuses on things that appeared due to improper ironing. They could also be formed due to some temperature effect on the material, or if an error was made during the production process. Thus, dry cleaning will easily remove dye from damaged fabric. This may cause light spots or even small holes to form. Before processing, this type of defect was often invisible due to the general contamination of things.
• Minor damage to materials caused by moths appears on fur, wool and knitwear. Often, before sending the item to the dry cleaner, these small holes are not even noticeable to the owners. But due to the fact that the clothes are processed by machine, the damage becomes more significant. All the threads diverge, and the holes increase.
• The “doubling” effect appears on jackets, coats and other clothes that must strictly keep their shape. This occurs due to improper production, or when using glue that is not resistant to solvents.

Dry cleaning is by far the best way to deal with stains and stubborn stains. But this method of fabric processing also has its limitations.

Forewarned is forearmed, so advice from the director of French Dry Cleaning, Irina Chernaya, will help you pay attention to the nuances in this difficult matter, which will help extend the life of the item.

So what is dry cleaning? This is a clothing cleaning process that involves using some kind of solvent (other than water). The main purpose of dry cleaning is to remove dirt and stains that cannot be washed with regular washing. Wet cleaning – aqua-cleaning – is applied to individual items.

"French Dry Cleaning" uses the latest generation machines equipped with numerous options, working with Italian and German certified chemicals. They allow you to process things of any complexity.

And the employees of “French Dry Cleaning” are professionals with many years of experience. They constantly improve their skills and pay great attention to quality control and customer service.

Let's start with common misconceptions about dry cleaning.

Dry cleaning and plastic bag

For some reason, many people believe that their things are cleaned with steam. In fact, things are cleaned in a dry cleaning machine, having previously been treated with amplifiers and stain removal. The machine runs on perchlorethylene, which has excellent cleaning ability. Due to the lack of water in it, dry cleaning is called dry cleaning, although after treatment the item is wrung out and dried in a machine. After this, the frayed buttons are sewn onto the item, the fabric is removed, which is used to cover the permanent fittings before dry cleaning, and then the items undergo a wet-heat treatment. Products are hung on hangers and packaged in cellophane.

Many customers hang our packaging directly in their wardrobe. And then they wonder: where did the smell come from in a sheepskin coat, suit, dress, jumper? In fact, it comes from an item suffocated in polyethylene, - Irina Chernaya, director of French Dry Cleaning.

Conclusion: Such packaging is intended solely for transportation. For storage, you need to place things in a fabric case so that they “breathe”.

10% discount for literate consumers

After a season of wearing, the item must be cleaned and stored. To teach consumers how to properly treat their clothes, French Dry Cleaning regularly runs promotions with discounts on cleaning items after the wearing season. Now, for example, there is a 10% discount on cleaning summer clothes. The same discounts are expected to be available in May for winter clothing.

Conclusion: According to Irina Chernaya, old stains can be cleaned much worse than fresh ones, because they are firmly attached to the fabric. Therefore, you should not wait until spring, putting off cleaning your summer clothes until later; you need to do this immediately after the end of the next season.

It happens that a competent consumer cleaned an item after a season of wear, but the weather still required taking it out again and wearing it for some more time. In this case, experts advise taking it to the dry cleaner again.

Home marriage guarantee

For some reason, when we put a stain on our clothes, we try to get rid of it first of all with home remedies. Meanwhile, in most cases, as experts state, we consolidate it in this way without meaning to. The fabric thins out from friction, becomes thin and transparent, and the stain can take hold. What are our next steps? That's right, we're taking the item to the dry cleaner.

After cleaning at home, treatment with professional chemicals can lead to unexpected results: the chemical composition of home and professional products is different, so it is impossible to predict the result of their interaction.

Conclusions: The best option is to immediately give the item to professionals, because, as practice shows, if the stain is fresh and you did not remove it yourself, then this is an almost one hundred percent guarantee that it will come out.

An old stain greatly changes the structure of the fabric, and besides, it is difficult for the owner to remember the item, and for the dry cleaning employee to guess its origin, - Irina Chernaya, director of French Dry Cleaning.

Also, be sure to notify the dry cleaner if you attempt to remove stains with home remedies. This information will help you choose the right course when cleaning your item.

Fluff in clumps

Often, after washing down jackets at home, we are faced with the following problem: the filling - down, feathers - gets into clumps. In addition, in places where it has not dried, the fabric remains streaked or yellow stained. This occurs due to uneven drying, which cannot be carried out efficiently at home.

Conclusion: It is necessary to dry clean the item; machine drying will dry the item evenly, breaking the feather.

There are many subtleties in the matter of dry cleaning, and the specialists at French Dry Cleaning give us, consumers, some advice on how to avoid falling into traps after which there is no one to file a claim with.

No warranty

It must be remembered that not all stains are removed, not on all things and fabrics. Therefore, when purchasing an item, you need to carefully consider the marking tape sewn into one of the seams and the symbols for caring for the item depicted on it. These symbols apply to the ironing, drying, washing, bleaching and dry cleaning modes. If their interpretation is unknown to you, then it is easy to find on the Internet. This will take time, but you are guaranteed to know how to care for the item and whether it is worth buying.

Any dry cleaning works according to the manufacturers' recommendations. It is rare, but it happens that all care symbols are crossed out, which means the item is disposable. Moreover, this can happen despite the introduction of the new international GOST ISO 9000, the requirements of which are oriented by both foreign and Russian manufacturers after our country joined the WTO, - Irina Chernaya, director of French Dry Cleaning.

As experts note, oddly enough, this especially affects not cheap, but branded items and counterfeits. Have you seen black leather jackets with white lining? Naturally, if you clean it, the black paint used to paint the leather will “decorate” the lining, turning it from white to gray with streaks.

What about expensive dresses with lots of accessories - rhinestones, beads, etc.? They need to be wrung out before cleaning to prevent damage, as traditional plating suitable for a metal belt buckle, for example, or buttons is not applicable here. It's debatable, but how can you then recreate the complex design of the decoration during finishing?

In addition, there are fabrics that cannot withstand spot stain removal; chemicals greatly change the structure of the fiber, and the result of cleaning is its lightening and thinning. This applies to items made of silk, wool and linen. In these cases, only gentle cleaning is applied to them.

Conclusion: carefully examine the marking tape and the care symbols printed on it and only after that make a decision about purchasing the item.

Without an understudy

When water or alcohol gets on the front of a men's suit jacket, "blisters" remain on the fabric. In professional language, this is called the process of undubbing, characterized by peeling of the fabric from the dublerin glued underneath it. This is explained by the fact that the latter was of poor quality, with a damaged adhesive layer that is quickly washed out, and this happens with things of different price segments. And dry cleaning is not able to restore it; on the contrary, it can aggravate the process.

Conclusion: The only thing that a dry cleaner can do with such an item is to perform a gentle cleaning without preliminary stripping.

Multi-colored sheepskin coat

When giving a sheepskin coat for cleaning, you must remember that it is usually sewn from plates of different structures and densities (back, belly, side of animal skin). And since tanned fleecy fabric holds color differently, you need to be prepared for the fact that after cleaning the color of the plates may turn out to be the same range, but with shades. Glue may come out: on a light-colored item - dark dots, on a dark one - light.

Conclusion: It is necessary to dye the sheepskin coat after dry cleaning.

Attention! The receipt that you sign at the dry cleaner must indicate the following: a description of your item, its condition, defects, stains, possible negative consequences of dry cleaning.

"French dry cleaning" G. Sochi, st. Gagarina 11/1 Tel. 2383-485, 2373-275

Andrey Kucherov

Graduated from the National Research University Higher School of Economics. Currently - PR Director of the company “Laundry and dry cleaning with WashDrop delivery”.

Dry cleaning allows you to save time, deal with stubborn stains and quickly get your coat, down jacket or suit in order for a business meeting. However, the result does not always depend only on specialists. A trip to the dry cleaner can be very stressful for the owner of the items if they are not properly prepared.

1. Do not wash suede, leather, fur, feathers and other delicate materials by hand.
2. Some fabrics (such as rayon) shrink when washed and require special care.
3. Do not machine wash if the item is decorated with lace, beading, special pleats or embroidery.
4. Clothes made from a mixture of natural fibers, leather and suede require dry cleaning.
5. If a complex stain has formed on an item that cannot be removed by ordinary household products, only dry cleaning will help.
6. Sometimes you can remove a stain using household products, but this may damage the product. For example, if you spill red wine on a yellow dress, the bleach will remove the stain, but most likely the item will no longer be yellow. It's better to go to a dry cleaner.
7. Some items, such as a business suit, may lose their shape when washed due to the way they are cut.

giphy.com

How to prepare items for cleaning

1. Carefully study the labels on clothing. You can dry clean an item only if it is permitted by the manufacturer.
2. Inspect the item for minor defects and remove them if possible. Poorly sewn buttons on a coat, puffs and tears in the fabric during cleaning can contribute to the appearance of noticeable defects.

How not to go wrong with dry cleaning

1. Read reviews about the dry cleaner you plan to take your items to. The company's experience in the market and its reputation are important indicators of the quality of the services provided. Rely on reviews from real customers, not advertisements.
2. State the cost of the item to the dry cleaning staff, as well as the degree of wear of the item. Point out problem areas that require special attention. You can specify what chemicals will be used for cleaning.

What to do if the item is damaged

If there is a hole in the product, the item has lost its former appearance, is irretrievably deformed or faded, then, according to Article 35 of the Law “On Protection of Consumer Rights”, the contractor is obliged to replace it with a similar one or reimburse double the cost, as well as the expenses incurred by the consumer. It is important to remember that the warranty period is five days. After this period, it will be much more difficult to prove anything.

One simple conclusion follows from all this: cleaning clothes with special products is much more profitable than buying new ones. This means there is no need to take risks.