Are gold and silver products subject to return to the store or exchange for another product in Russia, if not, why not? Whether the return of gold and silver will be possible is regulated by the provisions of Article 18 of the Law “On Protection of Consumer Rights”. All provisions of the article indicate that if the buyer noticed any defects in the jewelry, he can file a claim. This applies if the seller did not tell the buyer in time that there were shortcomings.
The buyer can also make the following demands to the seller::
- reduce the price of a product due to poor quality of decoration;
- eliminate the defect at the expense of the seller;
- reimburse the costs of eliminating the defect;
- return money for the goods.
Also, the provision of the article indicates that:
- a refund cannot be made if the product is completely unsuitable in size or style;
- can be returned if the receipt is available, but the jewelry itself is defective, but this is determined after an appropriate evaluation examination;
- if there is a sales receipt and the jewelry is in good shape, the seller must return the money or replace the purchase.
Attention! Those purchases made of gold and silver that are marked with the wrong hallmark can be returned. An examination is carried out to determine the authenticity of such a mark.
What are the rules of procedure in Russia, is a check required by law?
If we consider the existing law, then it will be possible to return or exchange a product in a store only if information about the defect in the jewelry is provided. The fact is that sellers are not directly responsible for the defect or quality of the product, especially if it has already been sold to the buyer.
According to the law, jewelry can be returned to the salon if the following grounds appear:
It is worth returning any jewelry immediately after a defect is discovered, but do not forget about the established service life by law.
If a defect in a silver or gold product is noticed within 14 days from the date of purchase, then such a product can be returned without any problems.
In the case where the defect was hidden, you can return the jewelry during the entire warranty period. Such a defect can be discovered after a special examination. The warranty period is usually set by the manufacturer itself, so it may be different.
If, when purchasing a product made of gold and silver, a warranty period was established for them, then the buyer, if he notices defects, can:
- Receive the full amount paid and return the jewelry back to the store. Confirmation of the purchase and sale transaction will be the presence of a cash or sales receipt. The current warranty period is indicated in the product passport, so it is easy to check.
- Return the purchased jewelry to the store and receive the same product instead, but without any defects. The difference in possible cost will be fully compensated by the seller himself, if the new product is more expensive than the one that was returned.
- The seller will, at his own expense, correct any defects noticed by the buyer. This applies if the defect was discovered during the warranty period of the product.
An important point when returning jewelry during the warranty period is that during the examination, the entire cost of such a procedure will be paid by the seller.
Is it always possible to exchange gold jewelry that doesn’t suit you for another one in a store? Store employees may refuse to accept or exchange jewelry, if the buyer slightly violates the rules established by law:
- return deadlines are not met;
- the product was defective after purchase;
- The warranty period for gold and silver products has expired.
Only under the above conditions will the jewelry product be considered not subject to delivery to the store. If the buyer can adhere to all the rules of the law on the return and exchange of jewelry, then the seller will be obliged to fulfill his requirements.
How to return or exchange a gold ring or other jewelry if it does not fit?
If a defect is found in the purchased jewelry product, then you should take the following actions:
- Contact the store as soon as possible and notify the seller or manager.
- Make a written claim, according to which the product will be sent for examination.
- Based on the results of the expert assessment, information about the quality of the product is generated.
The buyer may, at his own discretion, request an examination. The quality of the product, sample and all relevant nuances of the jewelry are checked. An official conclusion can be obtained from the Assay Chamber of the Russian Federation.
The examination is carried out only by a specialist in this field. It is an external inspection of the jewelry, identifying the presence of seals, defects, and traces of use. Based on its results, you can draw up an act that will serve as evidence when going to the store and the court.
The seller may be uncompromising and refuse to return the product altogether. That's why The buyer has the right to make a written claim. It follows the established structure, so you need to specify:
Justice can only be achieved if the buyer acts confidently and decisively. Knowledge of the rights and provisions of the Law “On Protection of Consumer Rights” will help in this matter.
The buyer is refunded only after consideration of the written complaint. This may take several days. During this period, the buyer will be in constant contact with specialists who deal with the issue of returning and exchanging goods.
What to do in case of refusal?
Before filing a lawsuit, you must submit a written complaint to the store. This document must indicate that the claim has been accepted and considered. If the store refuses to accept the claim, then you can safely go to court.
In that case when a piece of jewelry costs less than 50 thousand rubles, you need to go to the magistrate’s court. If the jewelry exceeds the amount of 50 thousand rubles, then it is better to file an appeal to the city court.
For such an appeal, you need to use a consumer protection claim. The buyer is indicated in the documents as the plaintiff, and the seller as the defendant. The claim is filed at the place of registration of the buyer, seller or store. The plaintiff has the right to choose the court at his location.
Such a statement of claim must indicate:
Copies of all documents must be attached to the statement of claim. It is necessary to provide sales and cash receipts, examination results, and responses to submitted claims. This application is signed and the appropriate date is set.
If the claim is filed in the usual manner, the plaintiff pays the full state fee. In the case where the amount of the claim does not exceed 1 million rubles, the buyer is released from this obligation.
You can file a claim with the office or the duty judge. If the application is accepted, it is considered for one month in the magistrate’s court and about two months in the city court. As a result, a court decision is announced on full or partial satisfaction of the plaintiff’s claims. If the buyer is not satisfied with the court's decision, he can file complaints with a higher authority.
It is important to understand that if a person can prove that he is right, he will definitely return the money. Knowledge of laws and rights allows you to live in a correct world in which no one can deceive.
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Consumer interests are protected by Law No. 2300-1 “On the Protection of Consumer Rights”. This law regulates the relationship between buyer and seller, as well as the procedure for returning goods of inadequate and proper quality.
Is it possible to return jewelry in 2020?
The consumer can exchange a non-food product of proper quality within 14 days, not counting the day of its purchase (Article 25).
An exchange takes place if the specified product has not been used, the buyer has retained its presentation, consumer properties, and there are sales or cash receipts (it is permissible to refer to witness testimony).
If a similar product is not on sale, the buyer may refuse to fulfill the sales contract and demand the return of the amount paid for the product. Money is returned within three days from the date of return of the specified product.
Let's consider whether it is possible to return the jewelry to the store.
But jewelry and other products made of precious metals or stones, cut precious stones are included in the list of goods of proper quality that cannot be returned or exchanged for goods of a different size, shape, or color. The procedure is regulated by Decree of the Government of the Russian Federation No. 55.
But can jewelry be exchanged or returned if it is defective? If the seller does not mention the defects, the buyer can:
If you simply don’t like the jewelry or it doesn’t fit, you cannot return silver or gold items.
Is it possible to return a ring to a jewelry store if the imprint of the state hallmark of the Russian Federation does not correspond to the actual hallmark of the jewelry alloy? Can.
It is also necessary to check the product for compliance with the product characteristics of the label and quality certificate.
Let's take a closer look at how to return jewelry of inadequate quality to a store.
Products of inadequate quality are replaced with a new product that has not yet been used. When a replacement is made, the warranty period is calculated anew from the moment the product is transferred to the buyer.
Making payments to the buyer if he purchased a defective product:
- if a low-quality product is replaced with a product of the same brand, the price of the product is not recalculated;
- if a low-quality product is replaced with a product of a different brand, and the price of the product is lower than the price of the product that is offered in exchange, the buyer pays the difference;
- If the item being replaced is more expensive than the item being provided, the buyer is paid the difference.
By law, jewelry is returned only when there is a manufacturing defect. After transferring the goods to the buyer, the seller is not responsible for any defects that arise.
Reasons for return:
- the sample does not correspond to reality;
- inserts fall out of the product;
- a watch bought in a jewelry store has stopped working or is not working correctly, the bracelet is broken;
- Defects soon appeared on a bracelet or chain made of gold or silver: links were loose, the lock did not work well, the jewelry was torn.
Decree of the Government of the Russian Federation No. 55 regulates the aspects that jewelry trade must comply with.
Mandatory criteria:
Each piece of jewelry must contain a label with the following information:
- Name;
- manufacturer information;
- type of precious metal;
- article;
- try;
- processing method;
- price.
If the jewelry contains a non-precious stone, this information must be included on the tag.
The jewelry is returned immediately after the defect is discovered. According to the law, goods made of gold and silver are returned:
- within two weeks after purchase if visible defects are detected;
- within 6 months after discovery of a hidden defect.
But you need to pay attention to the warranty period, during which you can make claims to the seller if you cannot prove that the defects appeared after purchase. The manufacturer can set the warranty period himself.
If a deadline is set, the buyer is not required to prove that the defects appeared before the jewelry was handed over to him; the seller must prove this himself.
If there is no warranty period, the buyer must prove that the product was already defective before purchase. An independent examination will help to do this.
Reasons why they may refuse to return money or exchange goods
The law establishes the following grounds for refusal:
- deadlines were not met;
- the defect was caused to the product after purchase;
- The product warranty period has expired.
If the buyer respects the law regarding returns and exchanges, the seller must comply.
If there is an unreasonable refusal to return or exchange a product, it is better to file a complaint. If the situation is not resolved amicably, the next step is to file a lawsuit.
The activity of pawnshops is to provide borrowed funds in exchange for the delivery of personal valuables.
Rules for accepting jewelry at a pawnshop:
The purchase is returned only when an examination has determined that the product is counterfeit.
When purchasing a product, you must ensure that there are no defects by carefully inspecting the product. This especially applies to expensive jewelry.
If the clasp on the bracelet is defective, it may come unfastened and get lost. But if the defect was not noticed immediately, after its discovery you need to familiarize yourself with your rights to return or exchange jewelry.
Can gold and silver jewelry be returned? Jewelry of proper quality cannot be returned to the store or exchanged.
But this statement does not apply to defective products. Sellers in jewelry stores often take advantage of customers’ ignorance and do not accept defective items, citing Resolution No. 55.
This is just an attempt to evade responsibility. If a defect is discovered, the client may demand that the defects be eliminated free of charge, cover the costs spent on eliminating the defect, replace the product with a similar one, or return the amount of money paid.
In order to protect themselves, jewelry stores refuse to accept the purchase back.
- pricing. The cost of jewelry, as a rule, is very high, so it is simply not profitable for the owner of a jewelry store to accept the product back if the client no longer likes it.
Returning jewelry to a store Returning jewelry to a store As already stated, jewelry that is not defective or faulty cannot be returned to the store, and in this case there are no exceptions. That is, it is not possible to challenge the seller’s refusal to exchange or return jewelry made of precious metals even through court. But at the discretion of the seller, he can return the money for the jewelry or exchange it. Some jewelry stores accommodate customers halfway and exchange or return serviceable items made of precious metals if they do not meet some criteria.
Rules for exchange and return of jewelry according to the law
Info
If the seller requires an examination, then it must be remembered that it is carried out only at the expense of the store itself. They also often offer to issue a letter of claim about the return and its reasons. To make things go faster, it is recommended to contact the consumer rights protection society.
Important
During the purchase, in order to avoid conflict situations, it is better to immediately discuss the possibility of replacing or returning the product. Many jewelry stores today set their own terms for returning goods, and if the size is unsuitable, they can offer a replacement for another one. However, you must have with you the product itself in proper condition, a product tag, and a receipt.
When exchanging or returning in such a situation, store employees may ask for payment of a penalty.
Can I return jewelry within 14 days?
- medical devices and drugs;
- hosiery;
- children's products;
- personal care products;
- jewelry.
Among the reasons why returns and exchanges of jewelry in Russian stores are impossible, experts cite the following:
- pricing (the cost of jewelry at which they are sold in stores, as a rule, is an order of magnitude higher than their cost. Hence, it is unprofitable to return money to the buyer for a product that he simply did not like);
- originality of products (in this aspect, the counterfeit factor is triggered, since the seller, as a rule, cannot determine whether the buyer provides the original product for return or exchange).
Proper quality In general, as we have already been able to figure out with you, jewelry of proper quality cannot be returned or exchanged.
Can I return jewelry to the store within 14 days?
How to proceed in this case? It is important to familiarize yourself with the regulatory regulation of this issue, namely, with the norms of the Federal Law “On the Protection of Consumer Rights”. According to the norms of federal legislation, jewelry of inadequate quality is subject to return, that is, those that have significant (visible and invisible) defects, as well as a discrepancy between the quality of the actual product and the characteristics specified in the documents for it. First of all, try to resolve the issue peacefully.
And remember that compliance with the return deadlines established by law, namely the ten-day period, guarantees a refund of the full amount paid for the product. If you contact the store after this period, you will be charged an additional fee of one percent of the cost of the goods.
Returning jewelry to a store
This type of examination is carried out at the Gemological University at Moscow State University, at the State Assay Office and in some other institutions. In particular, a refund or exchange of products is carried out if the following shortcomings are discovered:
- visible and hidden defects of products;
- poor quality of decoration;
- non-compliance with the stated characteristics.
If a jewelry store refuses to conduct an examination, contact an expert institution yourself, although in this case you will have to pay for the experts’ work yourself. Legal proceedings If the seller refuses to solve the problem of an exchange or refund for a low-quality jewelry item and writing a complaint has not yielded results, go to court.
The statute of limitations for this category of cases is 1 year.
Is it possible to exchange jewelry if the size does not fit?
If the buyer proves that it is defective, the jewelry store will refund the full cost. Can I return jewelry within 14 days? Jewelry is a wonderful gift that is always appropriate. But when choosing jewelry, it is quite easy to make a mistake with the size of the ring, the length of the bracelet or chain. In the end, you may simply not like the item.
How should I proceed to return a gift or make an exchange, and is there such a possibility at all? Table of contents:
- Position of domestic legislation
- Options for solving the problem
- Procedure in case of refusal
- Returnable Jewelry
- Return procedure in case of purchasing a counterfeit
Position of domestic legislation Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.
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Alternatively, if the buyer wishes, the entire amount of money paid by him for the purchased defective product can be returned to him;
- If you have any doubts about the authenticity of the sample indicated on the product, you must make a written claim addressed to the owner of the jewelry salon (store) where you purchased this product. In this case, as in the first, the owner is obliged to conduct an examination of the product at his own expense. If the results of the examination indicate that the product is counterfeit, the buyer must be refunded the full cost of the product.
If the owners refuse to return the money to the buyer, it is necessary to request a written refusal from them, which will certainly be useful to you if you file a typical complaint with the supervisory authorities.
Note.
Exchange and return of low-quality jewelry
Attention
We open this list and see that paragraph 9 indicates jewelry made of precious metals and (or) precious stones, cut precious stones. The ring you want to exchange is considered jewelry if it is made of precious metals or with precious stones. This means that you will not be able to exchange or return a ring that is considered jewelry; the store will refuse you according to the law.
You can find a list of non-food products of good quality that cannot be returned or exchanged for a similar product in Decree of the Government of the Russian Federation dated January 19, 1998 N 55 (as amended on December 23, 2016) and familiarize yourself with it; this list actually contains jewelry.
Is it possible to exchange jewelry if it doesn't fit?
The consumer can return the product without giving reasons, no matter whether it is of proper quality or not. Do you feel the difference between the usual way of purchasing when you need to come to the store and remotely? With the remote method, the list of non-food products that are not subject to exchange or return does not work; the seller does not have the right to refer to it and deny you your right to return the goods. This is precisely the advantage of remote purchasing; in this case, you can return your and any other jewelry to the seller without explaining the reasons and, as already mentioned, it does not matter whether it has flaws or not.
But there are certain rules regarding goods of good quality that are returned back to the seller. Thus, the buyer cannot refuse a product that has individually defined properties, that is, if the product can only be used by the buyer.
If, in accordance with the conclusions of the commission, the products become clearly fake, the store must return the entire amount paid for the goods to the buyer. If the jewelry store refuses to give the money, demand a written explanation of the reasons for the reluctance to return the money. It may be useful if you contact various government control and supervision bodies, including judicial ones. Note.
By controlling organizations we mean the territorial administrations of the Federal Antimonopoly Service of the Russian Federation. Contact them after receiving the conclusion of the expert commission, which will establish the fact of forgery. Special examination at a professional level on the territory of the Russian Federation is carried out by the State Assay Chamber and the Gemological Center of Moscow State University.
From precious metal, it will take about 10 minutes. This procedure is simple and is usually done in front of you. It is important that the jewelry falls into the hands of a skilled jeweler. Here's what you need to know about this procedure.
Special attention when adjusting ring size with gems require stones. For example, the most “gifted” and favorite stone “with meaning” is a diamond. But when heated, when the ring is reduced or enlarged to avoid trouble, It is better to remove the insert from the base of the ring. Even if it is a durable diamond.
If you see that the master begins work without removing the stone from the base, stop him and demand this. Let it cost a little more. Remember that the miser pays twice
How to reduce your ring size
Cutting out a piece of shank. The procedure is most often carried out on rings with stones, where it is important not to damage the overall structure. To reduce the ring by one size, a piece of the shank (base) about 3.14 mm long is cut out, and the joint is ground and polished.
Hammering the shank of the ring. The ring is put on the bolt, and then the metal is heated and knocked down. This method is recommended for adjusting the size of simple rings without stones or decorative elements. This is how classic wedding rings are customized. If the ring needs to be reduced by half a size, the ring is not heated, but simply knocked down. When it is a size or two, the metal is heated gradually and knocked down to the required parameters.
Downsizing. Shrinkage of the ring shank when heated
Insertion without sawing. An additional base metal plate or another additional ring is inserted into the inner part of the ring. This is one of the most expensive methods. With this correction, signs of impact on the ring are excluded, only the internallower diameter of the product.
How to increase your ring size
Ring boring. The inner layer of the tire is cut out. This is the easiest and most painless way to increase your ring size by half a size. Boring- sometimes the only way to increase the size of a ring with a thick shank, stones and decorative elements without damage.
Mechanical stretching of metal. Suitable for increasing the size of classic rings without inserts and stones, most often wedding rings. In this case, the ring should not be too wide, about 10mm. First, the jeweler calculates the size by which the ring needs to be enlarged, and then, by heating and rotating it on the crossbar, he achieves the desired parameters. Cleaning and polishing the ring at the end of work completely eliminates any traces of impact. But this method is not suitable for rings that are too thin; they may simply burst.
Metal insert. When the elements of a ring (complex stone setting, ornament) have high artistic value, the only way to increase its size is make an insert from similar metal. The ring is cut from the bottom, expanded to the required size, and an insert made of the same metal (of a similar sample, color and shade) is soldered in. For shine and gloss, even before the procedure, the ring is immersed in a solution of boric acid. As a result, you will not be able to distinguish a corrected ring from a new one.
At the end of all procedures, the master polishes the ring and the stone itself. Then he wipes it with napkins soaked in a special solution.
Polishing and daily cleaning of jewelry
Ideally, such services are not needed. To do this, it is better to try on a hundred times, and only then make the final choice!
What to do if your favorite ring has become too big for you, and you don’t want to say goodbye to it? There are several ways to solve this rather difficult problem. You can wear it on another finger. So, they all have different sizes. This option is quite affordable for women and men.
Jeweler's help
Also, if a gold ring is important to you, then you can turn to a jeweler for help. This service does not cost quite a lot of money. Anyone can use it.
The cost of this service is about 500 rubles. This amount is small. Husbands often mistakenly choose the wrong ring for their wives. And to get a partner, the girls manage to wear it on different fingers. You can also reduce the size. This mainly applies to simple products, without engraving and complex composition.
Three ways
What to do if the ring is large in size? Jewelers can reduce size in three ways: adding, cutting and shrinking. Addition is considered the most rare procedure. More expensive in price. Another thin one is added inside the ring, and because of this the size becomes smaller. Compression is the application of high temperature. During this procedure, the ring becomes smaller. Cutting occurs as follows: simply part of the metal is removed, and the product becomes much smaller.
Downsizing houses
So what if the ring is large? What to do at home? Many people ask these questions. Of course, you can correct it yourself, but take into account if it is ordinary jewelry.
Of course, you shouldn’t squeeze it with great force. You can give it an oval shape. Then the product should fit you in size. It is worth taking this work seriously. Because with significant effort, you can simply ruin your favorite ring and, thereby, get upset.
Big wedding
What to do if the engagement ring is too big? Yes, sometimes that happens. That is, it happens that the ring purchased for a wedding does not fit in size. There is a sign that if the engagement party turns out to be big, then love and happiness go away with it. But still, don't be upset. Since everything can be fixed, it is worth taking action quickly. You can move the decoration to the middle finger, it is thicker than the ring finger. This option is suitable for women and men. Perhaps just hang a chain and wear it around your neck. But this option is not suitable for everyone. Since many people prefer to wear it on the ring finger. If you put a ring on your other finger, other people will not perceive it. They will assume that you are not married and may constantly ask questions on this topic. The most correct thing would be to contact a jeweler. He will measure everything and adjust the ring to the desired size, and you will be satisfied with the result. The price is not too expensive, and anyone who has encountered this problem can afford it.
Indian method
There is another excellent method for reducing a ring at home, and it was developed in India. It turns out to be quite simple and quick, and there is no need to go to a jewelry workshop for help. You need to create a braid of black nylon thread; it should be dense. You need to wrap the thread and methodically tie it on the rim. The reduction of the ring will depend only on the thickness of the thread.
You can track the size during the process. Next, the ring will take on an unusual or even unique appearance. You can even select threads based on a color close to your ring. A universal black thread is also often chosen. You should pay attention that the thread is synthetic, since natural thread will be wiped off and also absorb not only dirt, but also sweat coming out of the skin. This method is not suitable for everyone. Because the ring takes on a different look and doesn’t look as good as originally wanted.
Transparent enamel
What to do if the ring is too big? There are situations when jewelers are unable to help and refuse to take on the work. These can be rings with multiple stones, which after alloying can simply either deteriorate or melt during operation. And then you have to try different methods at home. One of them is to buy clear nail enamel.
You need to paint the inside of the ring in ten layers. Carefully remove the excess with a knife for cutting linoleum or an ordinary stationery knife. It all needs to freeze. And then you can try on the product, even if it is still too big for you, you can apply several more layers of enamel. Reviews about this method are positive and indicate the popularity of the method. The duration of this method depends on external factors. If the product is frequently exposed to various chemical influences, the enamel can quickly fall off. And it will last for several years.
In general, there are many ways to fix this problem. In any case, you need to think it over carefully and make the right decision. Many people immediately resort to a jewelry workshop for help. They will not only give you advice, but also help you choose the right option for your ring. And if this is ordinary jewelry, but you have unusual stories associated with it or simply value it, then you can use different methods at home, which are listed in this article.
The engagement ring will be more difficult to deal with at home. But still, many people wonder what to do if the ring is large? It especially often happens that a man bought and guessed the possible size. At the same time, the ring was not the right size for the girl. It is not recommended to bend it yourself at home or perform other methods to eliminate this problem. It’s better to turn to specialists for help; they will choose the method themselves to ensure that your ring fits in size. According to omens, the ring should be worn on the ring finger. Some people simply hang it around their neck with a chain or another finger. This is not entirely correct and will lead to unnecessary questions that are not entirely pleasant, as we have already said above.
Therefore, it is better to wear the wedding ring on the right finger, follow the omen and, most importantly, believe in it.
Choice
When purchasing any jewelry or gold product, you need to make sure that it is of high quality. And in the case of gold, it is necessary to look at the sample of the product. After all, if the purchase is made of low-quality metal, then it will not last very long. Therefore, you need to take into account all the nuances so that problems do not arise in the future.
A little conclusion
If you notice that your ring has become large, we described above what to do in such a situation. In this case, you do not need to immediately run to the workshop and give money. It is worth carefully analyzing why this happened. If you have lost weight and it happened by accident, you can simply replace it and try to gain it back if you need it, without harming your health. And if you have already bought it, then in some cases there are ways to exchange the item in a jewelry store. Whatever method you choose, the main thing is that it brings results.
